Linux systems have a built in set of utilities that make it simple to work with large logs.
The steps are as follows:
- Compress the file or files.
- Split the files into pieces that are smaller than 20MB.
- Upload the split pieces.
For example, given a set of log files with the names AMPS-xxxx.log, you could run the following commands:
$ zip AMPS.logs.zip AMPS-*.log
$ split -b 19M -d AMPS.logs.zip AMPS-Log-Chunk-
At this point, you will have a numbered set of files:
$ ls *Chunk*
AMPS-Log-Chunk-00 AMPS-Log-Chunk-02 AMPS-Log-Chunk-04
Each of the files will be 19MB or less. You can upload the files into ZenDesk, and let the engineer handling the ticket know that these are split pieces of a compressed ZIP file.
Keywords: ZenDesk, log files, upload log files, gzip, zip, split, support